Superior Retail Sales and Service

• NQF Level: N/A
• SETA NUM: N/A
• Credits: N/A
• Number of Days: 2

Target Learner/ Entry Requirements:
All staff, matric, eng, computer literate

     Outcomes:

Understand the anxiety you feel before a sale./ Learn how to develop and or determine customers needs. Practice overcoming resistance and reinforcing the benefits of your product. Closing the sale. Understand communication, body language, voice, dress and overall appearance and their effect on sales. Customer service. Learning to deal with difficult people. Learning to handle difficult questions. Understanding the necessity of a win-win attitude. Learn how to organize your thoughts and information in a logical and concise manner. Develop the necessary skills to communicate enthusiasm about your product … and develop a more dynamic sales style.