Management and Service Teams

R800.00 VAT

  1. Solving the Core of the Problem
  2. Identifying Anchors
  3. The Migrating Birds Method-Teamwork
  4. The Detective Method-Asking Questions
  5. Dismantling Complex Problems
  6. Change the Pattern


Solving the Core of the Problem
During this workout, we will become familiar with system problems. A system is a collection of components linked together and functioning together for a common purpose. When one of the components stops working, a problem arises! System problems are common: A vehicle that stops working, a team whose performance is inadequate or unsatisfactory, a product that does not perform as planned… and more! When the system is not functioning, we need to respond quickly and identify the problem’s core.


Identifying Anchors
This workout will focus on the tool: Identifying Anchors. Anchors are an essential key in situations where we are required to make a decision, plan, or solve a problem. In situations where uncertainty is great, the anchor will guide us and help scatter the uncertainty and fog. Uncertainty or fog is a situation where what was obvious a moment ago is now in doubt, and the main difficulty is the inability to carry out a plan. Within dynamic reality, the anchor will remain stable and won’t change.


The Migrating Birds Method-Teamwork
This workout will teach us about the connection between the flight of migratory birds and teamwork. Migration birds are unique in their group structure during their flight. A team working together with the most suitable group structure will achieve synergy and higher achievements. Unity for a common goal, a combination of talent diversity and mutual assistance, will bring the entire team to greater success.


The Detective Method-Asking Questions
In this workout we will learn and practice the Detective Method for solving problems. The method will teach us about the power of asking questions in an orderly and systematic manner to gradually progress towards solving a problem. Questions guide our thinking and help us understand the depths of the challenge or problem that we face.


Dismantling Complex Problems
Use this short and informative video to learn about the concept of dismantling complex problems. The video explains how this tool can help break down a complex problem into smaller, more manageable parts, leading to several advantages. The video highlights the mental relief that comes with breaking down a complex problem, as it makes it less overwhelming and easier to approach. It also illustrates how dividing responsibilities among group members can streamline problem-solving efforts.


Change the Pattern
This humorous video explains how service providers sometimes use an incorrect response pattern when interacting with customers or clients. This can lead to frustration and dissatisfaction on both sides. The video aims to show how identifying and using the correct response pattern in any situation can lead to more positive outcomes and better customer service. The video also highlights the importance of empathy and active listening in service interactions. By understanding and responding to the needs and concerns of customers or clients, service providers can build stronger relationships and create more positive experiences for everyone involved.


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